Warren Theaters Pisses me off AGAIN!
Posted on June 27, 2007 by Brian under Family, Life, Movies, News.
Warren Theaters has a knack of pissing me off. Below is an e-mail I sent to there coperate office. I think the e-mail explains everything.
Just for the record this will be the third time that the event that I will lay out to you has happened and the 2nd time that I have filed a complaint about it.Â
I am very disappointed in the way that your theater is currently conducting business. As I stated before this is the third time that I have had this problem. I’ll start by telling you that I am an avid movie watcher and probably visit your theater about 5 to 6 times a month, and most of that is balcony seating. Each time I call and ask your customer service when the tickets will be on sale. Lately I call several times a week because each time I call I get a different answer. The first time I called it was about the last “Pirates of the Caribbeanâ€. I stopped by after work on Wednesday the week before the movie was to start and was told that the tickets would be on sale the following Tuesday. I show up on Tuesday and find out that Tickets had been on sale since the previous Thursday, the day AFTER I came up and inquired about when the tickets would be sold. Needless to say I was very upset and almost did not get any seats. The second time was with the second “Fantastic 4â€. Again, I called on Wednesday and asked when the tickets will be sold. They advised me on the phone that it would be on Tuesday. This time I stop by the next day and see if the tickets are on sale (Just in case they are sold in advance again). And I was told Tuesday again by the man at the counter. So I figure that Tuesday is good and show up after work on Tuesday and ask for tickets. This time I’m told that tickets would not be sold until Wednesday or Thursday. Again, I was frustrated at the misinformation that I was told. My wife was frustrated enough that she filed a complaint on this web site and provided my number for the contact. I was called by a very rude supervisor that told me that they have never sold tickets on a Tuesday (Which is incorrect because I have been coming to this theater for years and have purchased tickets on ranging from the week before to the Tuesday of) and that I was mistaken in the information that I heard. Not that I was misinformed but that I heard the information incorrectly. This infuriated me that this supervisor would treat me in this manor. Now the current issue, I had called On Thursday again and asked when the tickets would be on Sale for the 4th of July. They stated on the phone that it would be Wednesday. So I call today before I get off work and was told by a lady that the tickets for “Transformers†were on sale. I specifically asked if they were on sale for the 4th of July and was told yes. I looked at your website and saw that the show times were available for the 3rd, 4th and 5th of July for “Transformersâ€. So I go to the 13th ave Warren (this is where all this happens if I didn’t mention it before) and go to the counter and ask for tickets. This time I am told that the tickets are not on sale until Friday, maybe Thursday “If I’m Luckyâ€. At this point I think maybe he was not aware of the web site displaying the tickets being on sale and pointed that out. He said that it didn’t matter what the web site said, he could only sell tickets for the 2nd (a special showing). I immediately asked for a Supervisor. About 10 minutes later a Supervisor showed up and I explained that I had called today 15 min before I drove up there and asked if they were selling tickets specifically for the 4th of July and was told yes and that when I got here I was told no. She tried to tell me that it’s not in the system and they didn’t have any Showtime’s available. I explained to her that the web site showed all times for the 3rd 4th and 5th. She had to take a min and go downstairs and check the computer for herself. She then came back up with a series of printouts and could not explain why the Showtime’s were there and not available in the system. She just told me that they didn’t know what they were going to drop yet and that this was the proposed times for the movie. She took my name and number and stated that she would call me when the tickets became available for sale (I’m not holding my breath for a return call).
Needless to say I found that this is a form of false advertising. You are claiming that you have something for sale that is truly not for sale. I will purchase tickets for “Transformersâ€, to be exact I will be purchasing 8 balcony tickets (this is pretty standard, I have several family and friends that go to the movies with me). However, this will be the last time I purchase tickets from your theater. The turnaround time from theater to DVD is fast enough now that I can patiently wait for it to come out on DVD and enjoy it in my home with out the hassle and frustration that I am currently going through. If you want to call me about this then I would be happy to discuss it with a member of your corporate office. If you are going to have one of your supervisors from the 13th ave Warren call me then save it. I have already talked to them and it has yet to be a pleasant experience.
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Kanluran » Starlite Drive-In on August 15, 2007
[…] Brian and I were really well prepared for my first drive-in experience. I think we actually might have been too prepared, if there is such a thing. I think we’ve found a new way to watch movies. Brian is kind of fed up with the incompetence of Warren Theater employees and their lack of decent customer service so the drive-in is actually a nice substitute. We can create our very own comfortable space, enjoy our snacks, and not have to worry about being disappointed about bad service because we pretty much just fend for ourselves. I mean, where else can you go to watch three newly released movies for a measly eight bucks? Plus, kids get in for a dollar (or free if they’re under seven years old). It’s a bargain! Here are some tips to make your drive-in experience wonderful and satisfying: […]
« Dinner and Bowling « this post » The Death of your Satisfaction! »
Life After Marriage » Blog Archive » Starlite Drive-In on August 12, 2007
[…] Brian and I were really well prepared for my first drive-in experience. I think we actually might have been too prepared, if there is such a thing. I think we’ve found a new way to watch movies. Brian is kind of fed up with incompetence of Warren Theater employees and their lack of decent customer service so the drive-in is actually a nice substitute. We can create our very own comfortable space, enjoy our snacks, and not have to worry about being disappointed about bad service because we pretty much just fend for ourselves. I mean, where else can you go to watch three newly released movies for a measly eight bucks? Plus, kids get in for a dollar (or free if they’re under seven years old). It’s a bargain! Here are some tips to make your drive-in experience wonderful and satisfying: […]