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Customer Service Champs 2010

Posted on February 22, 2010 by under Reviews, Travel.    

L.L. Bean topped Business Week’s 2010 Customer Service Champs list. Not surprisingly, Apple and Nordstrom both made the list. I hear that Nordstrom customer service is legendary. I’ve only had experience shopping with them online, since we don’t have a Nordstrom store in Wichita so I’ve never really experienced shopping in their actual physical, brick-and-mortar store. I’ve heard nothing but good things, though.

Other notables: Four Seasons beat out The Ritz-Carlton and Fairmont Hotels and Resorts in the rankings. Barnes & Noble beat out Amazon. Panera and Starbucks both made the list. Ace Hardware beat out True Value. Southwest Airlines barely made the list at #24. I wonder if the lower rank had anything to do with Kevin Smith. Just kidding. I’m sure that had nothing to do with it, as the list was compiled several weeks before with specific methodology — celebrity gripes on Twitter not being one of them.

There were several repeats on the list. This speaks well of the brand. I’m thinking when I have some money and can afford some of these brands, then I’ll be sure to check them out just to see what it’s all about. LOL. There were several regular people brands on the list too, though. Don’t get me wrong.

I was disappointed that my favorite hotel chain, Marriott, didn’t make the list this year. They made it on the 2009 list and I feel they totally deserve being among the Customer Service Champs. I think out of all the mid-range (I could never afford to stay at a Four Seasons or Ritz-Carlton. I might be able to stay at a Fairmont if I splurge on occasion.) hotel chains Marriott provides the best customer service.

For example, we’re staying at Courtyard Marriott right now located in Fishermans Wharf in San Francisco. The employees at the concierge desk have been fantastic. They’re not just friendly, but they’re very helpful also. We asked for a recommendation of a good place to eat breakfast the other day. Not only did they tell us where to go or give us directions, Edward at the front desk actually clocked out and walked us over there. They ran out of the Joanie’s business cards (that entitles the bearer to a free fruit plate) so we walked us over there to make sure we got the special deal. While there he picked up some more business cards, too.

Yesterday Brian and I decided that we would go to the California Academy of Sciences. I got directions from Google, which involved taking a MUNI bus and a BART bus. We asked Edward at the desk for his recommendation and he gave us better directions which was much more economical because it didn’t involve having to take a BART bus (we don’t have an unlimited BART pass, our unlimited pass is only for MUNI vehicles — buses, trains, cable cars, etc.). He wrote us really good directions on a map he provided and showed us where our way would have dropped us off and where his way would drop us off. The Google way would have had us walking a longer distance. Doing it the way he recommended would drop us off directly in front of the CAS building. We’d still have to walk, but it was a shorter walk.

While I’m thinking about it, I’m going to have to track down a comment card and write a kudos for Edward before we leave. He has been super nice and helpful throughout our whole stay.

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  • Replies to "Customer Service Champs 2010"

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    Customer Service Champs 2010 : Life After Marriage | Drakz Free Online Service  on February 22, 2010

    […] the original post: Customer Service Champs 2010 : Life After Marriage Share and […]

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    Fishermans Wharf Courtyard Marriott : Life After Marriage  on March 2, 2010

    […] Wharf so we were within walking distance of the pier and all the touristy stuff thereabouts. As I mentioned before in a previous post, we had fantastic service from the staff (specially Edward). I wouldn’t mind staying here […]

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