About a month ago Corporate Communications sent me twenty questions to answer for a social media spotlight on our company Facebook page. Only a few of the questions made the cut so I’m posting all of the questions and answers on here for your reading enjoyment.
When did you start working here? I started working for the company on May 2002.
Briefly, what jobs have you had with the company? I have always worked in the Customer Relations Center (CRC) and see myself as a customer advocate. I started as a Customer Service Representative (CSR) in back then what was called the phone center. Two and a half years later I became supervisor of our team. When we reorganized in late 2009, I took on the role of Quality Assurance Manager. In 2011 we combined Training and Quality Assurance and that’s when I became Manager, Quality Assurance and Training, which is the position I hold today.
What would people never guess you do in your role? The one thing that people would probably never guess I do in my role is have fun. Most think of Quality Assurance work as monotonous and boring. It can be but I find it extremely rewarding. We don’t just evaluate service interactions for compliance. We also listen to catch people doing things right and we celebrate these successes. I find my job fulfilling and fun because I work with the most amazing group of people. They make it fun.
Tell us about your family (if you’re married, who’s your spouse, how did you meet, how long have you been married, your kids and their ages). My husband’s name is Brian. We met over 15 years ago and have been inseparable ever since. We were married on August 2002. I’m grateful to Brian for being supportive of all my goals and aspirations, specifically all the years I spent attending Wichita State for undergrad and grad school. He inspires me to be the best version of me that I can be and I’d like to think that I have the same effect on him. We do not have any children.
What is your favorite childhood memory? I will always have fond memories of the summers that my sister and I spent in my grandmother’s village. We lived in Las Pinas which is located in the island of Luzon in the Philippines. It’s the main island. As soon as the school session was over, we would ride the ship to the island of Negros. We couldn’t afford to go by plane. Once there my days were spent playing outside, swimming in the river, celebrating town fiestas, attending street dances, etc. The time I spent staying with my grandmother is how I learned to speak the local dialect Cebuano which I can still speak today. The primary language in Las Pinas is Tagalog, which I also speak.
What life dream is still out there waiting for you? I dream of traveling the world someday and being able to speak other languages (specifically Spanish) fluently.
At what time do you feel like work is the perfect place to be? This is true every day. I see myself as a customer experience advocate and in that sense I feel like I’m exactly where I’m supposed to be.
Where is the place you feel most at peace? I’m most at peace at home with Brian.
What are your hobbies or interests outside of work? I teach Zumba for the YMCA and Wichita Parks and Recreation in my spare time. I love Zumba because it’s the only kind of exercise I know that actually makes people happy. Everyone has a smile on their face in every Zumba class I’ve ever taught or attended. Zumba is so positive and uplifting that it brings me great joy to be able to share it with others. I feel like I’m making a difference in their day even for only an hour. I know it makes a huge difference in mine. I always feel better after Zumba class.
What’s one thing people are surprised to learn about you? People are most surprised to learn that I enjoy playing poker. Since I’m very expressive so people don’t think I can bluff, much less keep a straight face when I have a great hand. Texas hold ‘em is one of my favorite activities, second only to Zumba.
Five things you personally like: I like staying busy, learning new things, traveling, connecting with people, and achieving goals (personal and professional).
Three things you don’t like: I dislike being around grouchy, negative people; gaining weight; and being sick.
If you could spend one day with any contemporary person or person from history, who would that be? Why? I’d pick Sheryl Sandberg because I was captivated by her TED talk and I really enjoyed reading her book which my mentor gave over a year ago. I find her ideas inspirational and see her as a great role model. Within the organization, I’d pick Doug Sterbenz. In the 12 years I’ve watched him grow as a leader and speaker. I would love the opportunity to shadow/observe him for a day and find out how he got to be such an eloquent public speaker.
What are three things you cannot live without? Internet, my phone, and music. Having an internet connection was actually a condition of my moving in with Brian fifteen years ago. I wasn’t about to move to a place without internet.
What is your biggest pet peeve? There are things that drive me crazy but I don’t have a major pet peeve because I’m generally pretty tolerant (or so I’d like to think).
What is your favorite movie of all time? It’s hard to pick just one. I really enjoyed Pitch Perfect and watched it more than a dozen times last year. I’d play the ending of the movie just so I can hear the Barden Bellas perform their final song over and over again. Then it dawned on me that I could buy the soundtrack. Joke aside, my all time favorite movie is A Knight’s Tale because I find the idea of being able to “change your stars” empowering. I believe it. (The Pursuit of Happyness is really good too.)
If you could be a superhero, what would you want your superpowers to be? The superpower that I’d want to have is multiplicity. I want to do so many things and there’s just not enough time in the day to do them all. Sometimes I want to do things that are happening simultaneously and I can only pick one event or activity because there’s only one of me.
What is your favorite quote? “It is only with the heart that one can see rightly; what is essential is invisible to the eye.” That’s a quote from my all time favorite children’s book, The Little Prince by Antoine de Saint Exupery.
What was the most interesting job you’ve had? I’ve only worked for one other company besides here so I don’t really have an answer for this one. I worked at Spiegel (catalog) for almost 7 years before the call center in Wichita closed its doors. I held various positions there including customer sales associate (front line), customer satisfaction specialist/help desk, OJT trainer/helper, lead sales associate, team lead/coach, interim supervisor – none of these are really exotic or interesting.
If you could buy any one thing, with price being no object, what would it be? A trip to space. That is the one thing in this world that my husband wants to do and if money were no object I’d want to help him fulfill that dream.