Yesterday I wrote to a company that manufactured my drive enclosure for my portable Hard Drive. I have been using this thing for like almost a year. I wrote to them and clearly explained my issues, my actions and what I needed (see below).<\/p>\n
Question: I have purchased one of your enclosures that has recently failed. I tested the HD in another computer and it worked just fine. I found another HD and tested it in the Enclosure and it would not work either. I want to know how I go about getting an exchange for this product or if I can even get an exchange for this product. I was told by NewEgg that it had a 1 year Manufacture Warranty on it and they only covered it for the first 30 days. Please advise.<\/em><\/strong><\/p>\n Today I go to check out my e-mail and they send me this (I will not edit it so that you can see how it was composed).<\/p>\n Please follow these instructions.1. Make sure your Hard-Drive is set to MASTER only.This is done through the “jumper” settings on the drive.*** This is the most common error, which should solve the problems.If you do not know what these are you may need technical assistance. \u00c2\u00a0Each Hard-Drive company has different settings.) 2. For win2000 and win XP, just plug and play, no driver\/software is necessary.3. If the Hard-Drive is brand new you may need to first format it to cause the Drive Letter appear.Right-click on MY COMPUTER, Select MANAGE, Go to DISK MANAGEMENT, go to the drive info in the right column and Right-click on the drive to Initialize,Partition, Assign Drive Letter and Format. \u00c2\u00a0We recommend NTFS file system.At this point you should get the Drive letter in MY COMPUTER. Also, you may need to change the HDD settings from Dynamic to Basic, format NTFS, assign a drive letter, but you should back up the data from that drive before doing this. If you still cannot locate the HDD in MY COMPUTER or DISK MANAGEMENT, please provide the following information for quickest response… 1. What Operating System are you running?2. What Size Hard Drive are you using?3. Are you sure it is set to MASTER only?4. Do you hear the drive spin up?<\/em><\/strong><\/p>\n Now, anyone that knows me knows that I work for a company that handles Hard Drive’s and Large Storage Devices for major companies like IBM, SUN and many others. So those of you that know me know that I am not a total idiot when it comes to this kind of stuff. I expected that a company that manufactures this kind of product would assume that not just any \u00e2\u20ac\u0153John\u00e2\u20ac\u009d is going to buy there items and try to fumble through building a portable Hard Drive themselves. I assumed that they would take into account that if someone was going to build a Portable Hard Drive themselves then they must have some level of intelligence and they would respond accordingly. But instead I get the above E-mal! So, I responded in a manor that I felt was appropriate.<\/p>\n John, <\/strong><\/em>So as you see I was a little irritated by his response and let him know just how irritated I was. I am currently awaiting his reply and will update the Blog as soon as I receive his response. If they choose to not uphold any form of warranty (standard manufacturing warranty for any product on the planet is 1 year, if they choose to have a different warranty then it is usually clearly stated on there manual, website or the product itself. No such warning exist on this product) I will write a nice little blurb bashing there company so that all of our readers will know to not buy any products from them and then they \u00c2\u00a0will spread the word to not buy any products from them as well. Companies have to realize that this is a consumers market and with the growing popularity of Blogs and Online Forums, they will have to step up there customer service to accept the new world of communication. They can not just blow off there customers with BS and hope that they loose interest. In this day and age, communication is power and we have the ability to spread the word at the speed of light. If they fail to satisfy me as a customer, then I will spread my word to the world faster than they can say “OH SHIT!\u00e2\u20ac\u009d<\/p>\n","protected":false},"excerpt":{"rendered":" Yesterday I wrote to a company that manufactured my drive enclosure for my portable Hard Drive. I have been using this thing for like almost a year. I wrote to them and clearly explained my issues, my actions and what I needed (see below). Question: I have purchased one of your enclosures that has recently […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"_links":{"self":[{"href":"https:\/\/brubakers.us\/index.php?rest_route=\/wp\/v2\/posts\/683"}],"collection":[{"href":"https:\/\/brubakers.us\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brubakers.us\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brubakers.us\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/brubakers.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=683"}],"version-history":[{"count":0,"href":"https:\/\/brubakers.us\/index.php?rest_route=\/wp\/v2\/posts\/683\/revisions"}],"wp:attachment":[{"href":"https:\/\/brubakers.us\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brubakers.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brubakers.us\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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\n<\/strong><\/em>As I stated in my previous E-mail I have already tested the Drive. I work for LSI Logic and test RAID Servers and Drive FW for a living. I am fully capable of knowing what a Master Setting is. This drive was running just fine from <\/strong><\/em>12\/30\/2005<\/strong><\/em> when I first started it up, till about 2 weeks ago. Since then I have done the following.
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>1. Tested the 300GB\u00c2\u00a0IDE Hard Drive that was in the enclosure\u00c2\u00a0in another Computer. Result: Hard Drive came up just fine.
\n<\/strong><\/em>2. Tested a 20GB IDE Hard Drive in the Enclosure that I took the 300GB one out of. Result: Was not able to access the HD.
\n<\/strong><\/em>3. Tested the <\/strong><\/em>20GB Hard Drive<\/strong><\/em> in another computer to make sure that it was not faulty. Result: Hard Drive came up fine.
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>To answer your questions so that I do not get them asked again and waste my time any further.
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>1. Make sure your Hard-Drive is set to MASTER only.
\n<\/strong><\/em>A: The instructions are listed on the HD with a clear picture of the MASTER ONLY position. As previously stated The HD has been working fine in its enclosure till 2 weeks ago and continues to work fine in a computer.
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>2. For win2000 and win XP, just plug and play, no driver\/software is necessary.
\n<\/strong><\/em>A: I am running Windows XP. As previously stated The HD has been working fine in its enclosure till 2 weeks ago and continues to work fine in a computer.
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>3. If the Hard-Drive is brand new you may need to first format it to cause the Drive Letter appear.
\n<\/strong><\/em>A: As previously stated the Drive was purchased on <\/strong><\/em>12\/26\/05<\/strong><\/em> and is working fine. There is data on it and it continues to work within my computer, However it will not work within the enclosure.\u00c2\u00a0Again, the HD has been working fine in its enclosure till 2 weeks ago and continues to work fine in a computer.
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>4. Do you hear the drive spin up?
\n<\/strong><\/em>A: I can hear the drive spin fine and am able to access the data just fine IN MY COMPUTER BUT NOT IN THE ENCLOSURE.
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>As I clearly stated in my previous e-mail. I have tested the drive, it\u00e2\u20ac\u2122s the first thing I did. The drive is fine and I am able to access it with out any problem. I however can not access any drive that is in my enclosure that is manufactured by your company. (SN: 3835006725, Mod: SBT \u00e2\u20ac\u201c ESU35)
\n<\/strong><\/em>\u00c2\u00a0
\n<\/strong><\/em>My initial question did not ask “what do I do about my Drive” My question was “how do I get this broken Enclosure that I paid for exchanged”. I am not an incompetent moron and I apologize if I sound frustrated. I do this line of work for a living and to have someone send me instructions for something that did not even relate to my question is aggravating. Not to mention the way that the instructions were written was insulting.
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\n<\/strong><\/em>Now please answer my Question, How do I get this Item Exchanged for one that works. If you can not, or will not exchange this item then please advise me that you can not or will not exchange the item and I will seek a new product and advise my friends, family and co-workers that this is not a viable solution for portable storage as everyone I know has a portable drive of some sort and the tech\u00e2\u20ac\u2122s in my office build 2 to 3 of these a month. This Item is used quite heavily with my work to store and transport files and programs. I am currently not able to do so as the enclosure is failed.<\/p>\n