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Livingston’s Diner – New Location

Posted on April 26, 2017 by under Food and Drink.    

Pictures from our first visit to Livingston’s Diner since they moved to their new location. They’re now in the old Cinnamon’s Deli location at Cambridge Market (by our old townhouse).

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One can’t go to Livingston’s and not get cinnamon rolls.

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Here are some food pics…

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The best part about that Saturday (the Saturday before Easter), besides our delicious breakfast, is running into the Easter Bunny at the Andover YMCA.

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Charisse KC

Posted on April 26, 2017 by under Food and Drink.    

I had the opportunity to try a new restaurant in Kansas City a few weeks ago, Charisse. It’s a French restaurant that’s just a short walk from the One KC office. A couple of coworkers and I walked over there a few days ago. They’d dined there before but it was my first time.

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I had a crepe for lunch yesterday from Lolo’s Crepes so that made me think of Charisse. I had the chicken crepe when I was there.

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Both of my colleagues had the flank steak. One opted for the truffle fries while the other opted for the sautéed vegetables.

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The food was pretty good but the service was slow. Also, the restaurant staff were very French-like in the haughty way that they walked about the restaurant and interacted with guests. I guess they were trying to keep things consistent. LOL.

Seriously, though, it’s a pretty good place to eat if you don’t mind the snobby service. I liked that it was far enough away from the office that you felt like you were getting away but close enough to be within walking distance. I also liked that it was a nice dining experience as opposed to fast food. It’s definitely worth checking out if you’re in the area.

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National Cheese Fondue Day

Posted on April 24, 2017 by under Food and Drink.    

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Did you all know that April 11 is National Cheese Fondue Day? I had no idea either until we heard about it the night that Lesa (one of my coworkers in Kansas City) and I went to dine at the Melting Pot that evening.

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Our table, which incidentally is also her usual table (she eats there once a week), was next to their massive wine room.

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We started with the Quattro Formaggio, which happens to be Lesa and also our server’s favorite flavor of cheese fondue.

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We opted for the basic seasoned court bouillon which is the complimentary cooking method. You have to pay extra for the other (fancier) types but this one was perfectly fine. I found it aromatic and flavorful.

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These are the different meats I chose. I basically did a third regular sirloin, a third teriyaki-marinated sirloin, and a third Memphis-style dry rub pork.

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Lesa did half and half of the two types of sirloin, regular and teriyaki.

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They also give you a variety of vegetables and sauces to go with the meats.

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We were both really stuffed at the end so we skipped the chocolate fondue finale, which I’m told is the best part. I guess this will be a good reason to bring Brian there next time we are in the area.

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CX FAIL – KC Marriott Downtown

Posted on April 23, 2017 by under Funny Musings, Travel.    

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The Kansas City Marriott Downtown where I’ve been consistently staying since September has failed me so many times and on so many levels that this last one didn’t even surprise me. The customer service breakdowns have ranged from minor things like not getting my housekeeping opt out points, not getting my 20% off certificate for Metropolitan KC, being scolded for asking for the free little bottles of water (which apparently only Gold and Platinum members are entitled to and I was only a Silver member at the time; everyone else, myself included, had to pay for the $4 Aquafina if we wanted water in our room), a closet door that was off track and was stuck (and I had to call three times to get someone to come up and fix it), waiting over 30 minutes for the valet to pull my car around (I think this was during one of the KC Chiefs games and they were overwhelmed) to more major issues like a grouchy valet who always acted snooty to me, a toilet that wouldn’t stop running and was so loud that Brian could hear it on the phone when we talked, a toilet that wouldn’t flush, housekeeping coming to clean my room even though I have told them numerous times to opt me out and it’s in the computer system and I’ve hung the opt out hangtag on the door, a french fry in my refrigerator and crumbs all over the furniture and carpet (this was the Monday after the Big 12 Tournament weekend so they were probably overwhelmed, but still) and a sticky desk with visible cup rings and an Iowa State sticker still on the bathroom counter (I’m baffled that the cleaner didn’t peel this off and throw it away; they must have been an Iowa State fan also – LOL)… So they are either overzealous about wanting to clean rooms or give you rooms that haven’t been cleaned at all. Anyway, I’m sure I’ve missed a few things because the list goes on an on. I’m not even joking. There’s a story that goes with each of these but we would be here forever if I told you all of them. Right now I want to tell you about the cupcake story.

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On April 11, I saw this card on my floor when I returned to my room after work. I had just recently gotten upgraded to Gold status (I didn’t even know until they told me I was now a Gold member when I checked in for my stay that week – it was THAT recent) that I didn’t think anything of it. I just assumed this must be how they welcome new Gold members to higher tier benefits or something.

So I called the number as instructed and I’m pretty sure they know it’s me because they always say my last name. Anyway, the rep on the other line asked if I wanted my gift delivered now. I was like, “Sure.” Why not? Right?

Moments later a guy come up and gives me a box along with an envelope. I’m still not thinking anything is amiss. I don’t even bother checking the outside of the envelope. I just tear it open. Gifts are exciting. There is no time to waste.

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I opened the card and paused as soon as I read the salutation. This “special” gift wasn’t meant for me. I went back to check the envelope. Sure enough, it had “Ms. Gutierrez” written on the outside (which I probably should have read first before opening – LOL).

So I called the number again. The same rep answered. I told her what happened. She’s like, “I will look into this and call you back.”

It didn’t take long for her to call back and inform me that they are sending someone back up to retrieve said gift and, within moments, the same guy came up and I gave him the cupcake and the card.

I was actually surprised that they sent someone up to get it. I mean, it’s a cupcake. Surely they have dozens of other cupcakes just like it. I didn’t really want someone else’s cupcake but I half expected them to just go, “Don’t worry about it. You keep this one and we will give her another.” It must haven’t been a very rare limited edition cupcake meant only for very special guests.

I was also really impressed at how quickly they responded. Usually when I have issues with my room I’ll go to dinner and come back and it’s still not resolved. It takes multiple phone calls sometimes.

Anyway, in my mind I’m still thinking there’s a cupcake out there meant for me. I wondered if Ms. Gutierrez got my cupcake by mistake and she ate it and when I got her cupcake I called and they took it from me. May I shouldn’t have called and I should have just eaten the stupid cupcake?

The universe was really looking out for me that day. The universe was like, “You need to lose weight. You don’t need to eat a cupcake. I’m going to botch this so that you get a cupcake that is not meant for you and you won’t eat it.”

I actually thought about calling the same number back and going, “That was really funny but, seriously, where’s my cupcake?” LOL. I didn’t.

What a huge Customer Experience (CX) blunder by the Marriott, though. I mean, I haven’t been satisfied with the service I’ve been receiving at this property and now, knowing that I’m not getting the “cupcake level service” that others are getting, I’m even less so. My stays have been so disappointing that I’d actually considered staying a different property in the future, despite the convenience of this particular hotel’s location (it’s only a 4-minute walk to work and most of it indoors).

On the flip side of it, we received news last week that has put my work in Kansas City on hold so I may not be back there for a while. I know for sure I’ll be in Wichita all week this coming week. In the meantime, if you want to hear other stories about my KC Marriott Downtown CX fails, put a comment down below and tell me which ones you want to hear about. Until next time!

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Speaking of Grilling

Posted on April 22, 2017 by under Confessions, Funny Musings.    

We got coordinating aprons for our friends who were celebrating back to back birthdays the last couple of months. They were all like, “Did Flip and Ching get a good deal on a bunch of aprons or something?” LMAO.

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We got the KC Chiefs one for Cory because that’s his favorite football team.

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We got the New England Pats one for Jay because that’s his favorite football team.

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We got an Alice Cooper/Motley Crue “All Bad Things Must Come to an End” tour apron for Rune because he is the biggest Motley Crue fan ever.

No special sale or anything. We just happened to come across all three of these and so we got them because we like to give identical gifts to everyone. It’s kind of our thing. Everyone gets the same gifts. LOL.

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