RedStrong Red (default) BlueCalm Blue GreenFresh Green

Chose your color scheme.

The War of the Providers!

Posted on August 17, 2010 by under Reviews, Shopping, Wishlist.    

Ok, let me start at the beginning.

Several weeks ago (before I left for Germany) my wife decided that she wanted the HTC HD2 that T-Mobile had just released. Unlike me, she did not do her research and find out if the phone was worth the buy. She has liked Windows phones since her first one and she refused to change even though all of the Windows phones that she has owned have failed her in some way.

So we looked and looked and suddenly like a beacon from heaven, Wal-Mart has the HD2 on sale for $50.00! Ching took this as a sign from God that she was meant to have this phone, ok not really but you could see the gears working in her head. I caved and let my baby have what she wanted. I did provide a small protest and point out that all of her other windows phones were crap, she replied with “but this one is different”. So, we made the buy and off we went. She was happy, I was happy that she was happy and for the next few days she set everything up and it looked like all was well.

I get back from Germany and my wife says “Something is wrong with my phone”. I knew this was going to happen. We look at it and then decide to call T-Mo for support. Their first reaction, “let’s do a factory reset, that usually fixes the problem”. I was not keen on this idea. They did this with one of my wife’s other Window’s phones and it screwed it up. We had to reload the whole OS, this was not a good idea. I protested a little but the tech assured me that this was the only solution. I reset the phone and the problem went away. However, a dozen other problems sprung up. After a little over a day, we realized that we were still in the buyers remorse period and we took the phone back, reversed the upgrade and moved on.

We cut to this Sunday. I convinced my wife to stop by the T-Mo store and take a look at the new Vibrant. It’s the latest and greatest that Samsung has produced and is shaping up to be the baddest on the market. The wife absolutely loved it. She was impressed with all of it’s features and was impressed with it’s operation. We left the store and she said. Lets see if we can get it cheaper than 199.99.

This is a great idea since We have been with them since 2000, ever since they were Voicestream. I have never wanted to cancel my service. Hell, everyone I know and talk to is on T-Mobile service. So I called and told them that I was interested in that phone. They quoted me the price and I said. “I’m not on a contract, I get a 12% discount through my company on Verizion, I should just go there”. Like the rep is supposed to I get sent to the retention department.

This rep asks me what I am looking for and I repeat the speech. I basically said, “I am not interested in special rate plans or discounts on service. I simply want a phone cheaper than what I can get from any other provider or from walking down to Wal-Mart” (Wal-Mart currently has the Vibrant for $150.00). She say, “let me see what I can do”. She comes back a few minutes later and says “I can give you that phone for $149.99 on each line but only if that phone stays in service for 30 days. Basically you will pay full price up front and then we will give you the $50.00 after 30 days to each line. Plus, I will lower your Data plan by $10.00 dollars per line for the life time of the account”. I sat there in silence. The rep did not listen to anything I had said. I had already told her about Wal-Mart. I had already told her that I could get two droids for free and that I was not asking for free, I was just asking for something better. Shortly after that, She began to argue with me about the merits of getting the data discount. I advised her that I was just going to go to Verizion (which I still think I am going to do) and she proceeded to tell me how much more it was going to cost me. She did not know that I already looked at the plans, calculated the costs and found that after the 12% discount I was going to actually save $5.00 a month. I pointed this out to her and she just sat in silence. After that I just told her to never mind, I would call back when I had another service provider. Instead of offering me something better, she said “OK, have a nice day” and disconnected.

I know they can offer better, I have a friend that just got one for $99.00 through T-Mo, and he didn’t even have to do anything. I don’t understand what their problem is. I know what they can offer, I know what I can get. Why do they have to play these stupid games with me over this crap.

I think tomorrow I will escalate to a supervisor. I am tired of all of these silly reindeer games. If I cant get satisfaction then it’s time for a change. If they are going to make me pay over $100.00 for a phone then I am going to go someplace else.

Stay tuned tomorrow boys and girls when I reveal who is the best service provider and who sucks big…Ok, I got a little carried away there. But seriously, Stay tuned, there is more.

Related Posts

  • Provider Wars: Part 2 on August 18, 2010
  • Ching’s New Phone on August 23, 2009
  • Our New Cellphones Arrived on Friday on August 26, 2010
  • Like Selling Cigarettes to Children on August 23, 2009
  • uBreakiFix Saved My Hiney on July 19, 2015

  • « Driving Brian Crazy with My Horrible Singing  « this post »  More of Cass Elliot »