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Archive for "Videos"

TORUK – The First Flight

Posted on February 7, 2017 by under Things to Do, Videos.    

Brian and I got tickets to TORUK several months ago and we were so excited when the day finally came for us to see it. Our favorite food truck, the Kamayan Truck, just happened to be down the street at Aero Plains Brewing that same evening so we decided to make a night of it and check out the new brewery, which we hadn’t been to yet, and also enjoy some Kamayan food.


We didn’t have time for a brewery tour but I did manage to take a few photos.


Here’s a picture of the bar area.


The place isn’t very big but there’s ample seating inside and out.


Here’s a picture of the beer menu.

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Brian really wanted to try the Irish Red but they were completely out.


He had to settle for something else instead. I’m pretty sure we will be back so he will just have to try it on our next visit.


Here are some pictures of our dinner, which you have already seen before because we always get the same stuff. He gets ribs with sticky rice and I get the porchetta with steamed rice.


Here’s the Kamayan menu for that evening.


And now for a few pictures from the show… with an obligatory selfie first.


He’s what the stage looked like before the show began. They used the entire arena and even walked among the audience at different points during the show. This was our first Cirque du Soleil show so we didn’t know what to expect. It was quite interactive. I wish we would have known about the app ahead of time because we didn’t have enough signal at the arena to be able to download the app. I tried several times, in vain, while we were waiting for the show to begin.


We had excellent seats and actually ended up sitting behind one of Brian’s high school classmates and her husband. They’re both Cirque du Soleil buffs and have been to several shows.


I only took a handful of photos during the performance because I’m used to music theater where they frown on that sort of thing. I guess at Cirque shows they don’t mind as long as you don’t use your flash.


They did a really good job on the tree.


The lighting, special effects, and costumes were all amazing. I also liked this closing scene a lot with the flowers from the tree floating up and down in a beautiful and fluid motion. It was magical!


Here’s another picture of the final scene.


Here’s the cast at the end.


I took this photo before they were packing everything up at the end of the show.


Then Brian and I went down for a closer picture of the tree.


I took one last picture before we left. This is after most of the audience had already left the arena and after they turned off all of the lighting effects and turned on the regular lights.


Here’s a preview of the show. I highly recommend seeing it next time it comes into town.

Here’s another good video of the show’s highlights that I found on YouTube.

These videos do not do justice to the performance. You have to go see it!

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Standing Tallgrass Short Film

Posted on August 5, 2015 by under Things to Do, Travel, Videos.    

Here’s the film that inspired our visit to Flying W Ranch.

Standing Tallgrass | Imagine Kansas Short Film Series 01 from Westar Energy on Vimeo. From early on, Jim Hoy was involved with the Symphony in the Flint Hills that helps bring attention to preserving the tallgrass prairie near Clements, Kansas. He and countless other Kansans are working to protect this picturesque part of our landscape so that the next generation will be able to enjoy its beauty. Westar Energy shares Jim’s passion to push Kansas forward and is working right alongside him and our fellow Kansans to make it happen.

This film is part of the #ImagineKansas Short Film Series presented by Westar Energy. Watch all the films at

Filmmaker: The Hadley Group, Stilwell –
Original music: Sam Billen, Lawrence –
Narrator: Jason Aldrich, Bonner Springs
Still photography: Mark Feiden, Mission
Still photography: Harland J. Schuster, Morrill
Still photography: Austin Colbert, Hays

You can learn more about the ranch in the next video.

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When Life Hands You Lemons

Posted on September 21, 2014 by under Leadership, Videos.    

When life hands you lemons, do you make lemonade? Or do you whine and skulk and moan and groan and complain? It’s not about what happens to you. It’s about what you do with what happens to you. No matter what life throws at us, we need to learn to always make the best of the situation.

I had the privilege of seeing Chris Waddell speak at a leadership conference last week. He is an amazing person and his story is truly inspirational.

To me Chris Waddell embodies this John Wooden saying, “Things turn out best for the people who make the best of the way things turn out.”

Next time something bad happens or things don’t work out according to plan, resist the urge to whine and complain. Don’t be that annoying, always negative person on Facebook who is always grousing about something. Focus on all the good things and make the best of it. Once you start focusing on the positive, your life will change. I guarantee it.

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Shakira Grand Slam

Posted on July 22, 2014 by under Videos, Zumba.    

Here’s some trivia for you. Did you know that Shakira has performed at three consecutive FIFA World Cup finals events? Oh, yes. And she was amazing all three times.

Here’s the proof.

FIFA 2006 (Germany)

FIFA 2010 (South Africa)

FIFA 2014 (Brazil)

All three songs are huge in the Zumba world. Seriously. Not just these three, actually. She has so many great songs that are perfect for Zumba. You could do a whole class of just all Shakira songs (though you’re not really supposed to do that). Just saying. I love Shakira! And, apparently I’m not alone. FIFA loves her too.

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The Effortless Experience

Posted on May 17, 2014 by under Reviews, Videos.    

Here’s my key take away from the 2014 ICMI Contact Center Expo & Conference.

Matthew Dixon was one of our keynote speakers at the ICMI Contact Center Expo & Conference. The video above is nearly identical to his keynote speech witout the Bill Rancic jokes. The speech covers the key ideas of their book, The Effortless Experience: Conquering the New Battleground for Customer Loyalty.

It is by far the best book I’ve read this year. Seriously. It articulates a lot of the things that I’ve been feeling but haven’t been able to articulate. I always tell my friend Darcy that I have all of these opinions and gut feelings but have no way to prove them. I’ll usually make some kind of statement or claim. Sometimes Darcy agrees or disagrees but, since she’s the keeper of our call center statistics, she’s the one who actually crunches the data to either prove or disprove my claim. Besides that, Darcy is really good at running reports and gathering information. But I digress… The authors and their colleagues have actually done the research and their research proves what we have all probably known for a long time: a strategy of delight doesn’t pay, customer satisfaction is not a predictor of loyalty, customer service interactions tend to drive disloyalty (no matter what you do), and the key to mitigating customer disloyalty is by reducing customer effort.

Customer service providers just need to accept that customers don’t want to have to deal with us. They want to take care of their business as quickly and as effortless as possible and be on their merry way.

The book talks about the concept of next issue avoidance, which is something that I’ve been working on for a few years now. Ever since we started collecting data on our repeat calls, this has been a topic of interest for me. I’m so glad that here’s a school of thought now that focuses on next issue avoidance because it’s actually easier for me to wrap my head around that than first contact resolution.

For years I’ve been trying to get at first contact resolution and can’t quite seem to get a metric that makes sense so I started attacking it from the repeat calls perspective. After reading this book I feel somewhat validated. LOL.

Anyway, if you haven’t read the book, I highly recommend it. It’s an easy read. I read most of it on the flight home from San Diego. The examples provided are timely and relevant, and it’s just an enjoyable read over all. Kudos to the authors and their colleagues who helped with the research and contributed to the book. I haven’t been this excited about learning something new in a long time. Thank you.

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