Social Media Spotlight

Party on the Plaza - Oktoberfest

About a month ago Corporate Communications sent me twenty questions to answer for a social media spotlight on our company Facebook page. Only a few of the questions made the cut so I’m posting all of the questions and answers on here for your reading enjoyment.

When did you start working here? I started working for the company on May 2002.

Briefly, what jobs have you had with the company? I have always worked in the Customer Relations Center (CRC) and see myself as a customer advocate. I started as a Customer Service Representative (CSR) in back then what was called the phone center. Two and a half years later I became supervisor of our team. When we reorganized in late 2009, I took on the role of Quality Assurance Manager. In 2011 we combined Training and Quality Assurance and that’s when I became Manager, Quality Assurance and Training, which is the position I hold today.

What would people never guess you do in your role? The one thing that people would probably never guess I do in my role is have fun. Most think of Quality Assurance work as monotonous and boring. It can be but I find it extremely rewarding. We don’t just evaluate service interactions for compliance. We also listen to catch people doing things right and we celebrate these successes. I find my job fulfilling and fun because I work with the most amazing group of people. They make it fun.

Tell us about your family (if you’re married, who’s your spouse, how did you meet, how long have you been married, your kids and their ages). My husband’s name is Brian. We met over 15 years ago and have been inseparable ever since. We were married on August 2002. I’m grateful to Brian for being supportive of all my goals and aspirations, specifically all the years I spent attending Wichita State for undergrad and grad school. He inspires me to be the best version of me that I can be and I’d like to think that I have the same effect on him. We do not have any children.

What is your favorite childhood memory? I will always have fond memories of the summers that my sister and I spent in my grandmother’s village. We lived in Las Pinas which is located in the island of Luzon in the Philippines. It’s the main island. As soon as the school session was over, we would ride the ship to the island of Negros. We couldn’t afford to go by plane. Once there my days were spent playing outside, swimming in the river, celebrating town fiestas, attending street dances, etc. The time I spent staying with my grandmother is how I learned to speak the local dialect Cebuano which I can still speak today. The primary language in Las Pinas is Tagalog, which I also speak.

What life dream is still out there waiting for you? I dream of traveling the world someday and being able to speak other languages (specifically Spanish) fluently.

At what time do you feel like work is the perfect place to be? This is true every day. I see myself as a customer experience advocate and in that sense I feel like I’m exactly where I’m supposed to be.

Where is the place you feel most at peace? I’m most at peace at home with Brian.

What are your hobbies or interests outside of work? I teach Zumba for the YMCA and Wichita Parks and Recreation in my spare time. I love Zumba because it’s the only kind of exercise I know that actually makes people happy. Everyone has a smile on their face in every Zumba class I’ve ever taught or attended. Zumba is so positive and uplifting that it brings me great joy to be able to share it with others. I feel like I’m making a difference in their day even for only an hour. I know it makes a huge difference in mine. I always feel better after Zumba class.

What’s one thing people are surprised to learn about you? People are most surprised to learn that I enjoy playing poker. Since I’m very expressive so people don’t think I can bluff, much less keep a straight face when I have a great hand. Texas hold ‘em is one of my favorite activities, second only to Zumba.

Five things you personally like: I like staying busy, learning new things, traveling, connecting with people, and achieving goals (personal and professional).

Three things you don’t like: I dislike being around grouchy, negative people; gaining weight; and being sick.

If you could spend one day with any contemporary person or person from history, who would that be? Why? I’d pick Sheryl Sandberg because I was captivated by her TED talk and I really enjoyed reading her book which my mentor gave over a year ago. I find her ideas inspirational and see her as a great role model. Within the organization, I’d pick Doug Sterbenz. In the 12 years I’ve watched him grow as a leader and speaker. I would love the opportunity to shadow/observe him for a day and find out how he got to be such an eloquent public speaker.

What are three things you cannot live without? Internet, my phone, and music. Having an internet connection was actually a condition of my moving in with Brian fifteen years ago. I wasn’t about to move to a place without internet.

What is your biggest pet peeve? There are things that drive me crazy but I don’t have a major pet peeve because I’m generally pretty tolerant (or so I’d like to think).

What is your favorite movie of all time? It’s hard to pick just one. I really enjoyed Pitch Perfect and watched it more than a dozen times last year. I’d play the ending of the movie just so I can hear the Barden Bellas perform their final song over and over again. Then it dawned on me that I could buy the soundtrack. Joke aside, my all time favorite movie is A Knight’s Tale because I find the idea of being able to “change your stars” empowering. I believe it. (The Pursuit of Happyness is really good too.)

If you could be a superhero, what would you want your superpowers to be? The superpower that I’d want to have is multiplicity. I want to do so many things and there’s just not enough time in the day to do them all. Sometimes I want to do things that are happening simultaneously and I can only pick one event or activity because there’s only one of me.

What is your favorite quote? “It is only with the heart that one can see rightly; what is essential is invisible to the eye.” That’s a quote from my all time favorite children’s book, The Little Prince by Antoine de Saint Exupery.

What was the most interesting job you’ve had? I’ve only worked for one other company besides here so I don’t really have an answer for this one. I worked at Spiegel (catalog) for almost 7 years before the call center in Wichita closed its doors. I held various positions there including customer sales associate (front line), customer satisfaction specialist/help desk, OJT trainer/helper, lead sales associate, team lead/coach, interim supervisor – none of these are really exotic or interesting.

If you could buy any one thing, with price being no object, what would it be? A trip to space. That is the one thing in this world that my husband wants to do and if money were no object I’d want to help him fulfill that dream.

It’s the Little Things

A year ago I was invited to attend a super secret meeting with Don, Jim, and some hotel chain execs who were vetting Wichita as a possible location for their newest call center. I put on my best suit for the meeting but something was noticeably missing.

Don and Jim both had fancy name tags. “Don’t you have one of these?” Jim asked. I didn’t have one then, but guess what. I have one now — thanks to the Operations team. We were all given these fancy metal name tags at the Operations leadership conference that I attended this week.

Finally got an official looking nameplate. It only took 11 years. LOL.

I joked to coworker/friend Sally that they had to switch to the fancy metal nameplates in place of the sticker ones so that she wouldn’t feel people up under the guise of helping them keep their name tag sticker on. So she actually gets credit for getting us all fancy metal name tags. LOL.

Jokes aside, it’s the little things that make my day. Believe it or not, I was really excited to finally get my very own fancy name tag. I have arrived!

Summer Means Pedicure Season

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I love watching Brian get a pedicure because he’s really ticklish!

Putting Things in Perspective

Brian had some chest pain yesterday and decided to schedule an appointment with our doctor for this afternoon. He said he felt like he was having a heart attack so I was worried. I wondered if we should have gone to the ER. I had trouble falling asleep last night because I didn’t want to wake up to a lifeless husband the next day, but he said he was fine. I finally fell asleep.

When we woke up this morning, I told Brian I wanted to work a couple of hours over and stay until 6 pm. (We carpool and both go to work at 7 am.) He reminded me that he had a doctor’s appointment. Thinking that he was feeling better, I told him that was fine and to just hang out at home after visiting with the doctor (our family doctor’s office is in Andover) until it was time to come pick me up.

Around 2 pm this afternoon Brian called me to tell me he was on his way to the doctor and that he was scared. I told him that I changed my mind about working late and to just pick me up from work after his doctor’s appointment. He asked me why I changed my mind and if I’d gotten caught up. Honestly, I’ll never get caught up because there’s always plenty of work to do. I told him that I would rather spend time with him.

Around 4 pm he called to tell me that he was still at the doctor’s office. I told him that was fine because I had plenty of work to do and I would just work until he came to pick me up. I had originally wanted to work late anyway, but felt guilty about working late when Brian wasn’t feeling well. I should be taking care of him. Anyway, it was well after 5 pm by the time he got back downtown to pick me up so I got almost an hour and a half of extra work time.

I’m such a workaholic that sometimes I take for granted how much quality time I’m spending with Brian. It worked out today that I was able to get some extra work done. I’m also grateful that we are blessed with the opportunity to hang out and spend some time together this evening. However, today put things in perspective for me. I really need to spend more quality time with my husband.

Be A Role Model

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As we were leaving the rec center after my Zumba class yesterday, we walked by a mom and four kids getting out of their car. All the kids were very young. None of them were older than ten. I think the oldest kid was probably seven or eight at best. One of the kids had apparently left one of the rear passenger side doors open. The mom yelled, “Shut the fucking door!” This is what drew our attention to them. We would not have noticed them otherwise.

“That explains a lot,” I told Brian once we got in the car. I guess people grow up hearing that sort of language. They hear it so much that it becomes natural and eventually becomes part of their vocabulary. It’s so pervasive in their language that they don’t even realize that they’re saying it. Once they find themselves in a professional environment, it becomes a challenge to change and speak in a different manner and every now and then they end up slipping back to their natural tendencies.

I’m lucky that English is not my native language. I didn’t learn to cuss in English because my parents didn’t say or use those words. Actually, they didn’t cuss in our native language either. Cussing just wasn’t a regular part of our vocabulary. I’ve learned to cuss over the years, but it still feels gawky to me. You know when I’m really angry because then I force myself to cuss. However, it comes out sounding so strange that I (and the person I’m yelling at) just end up laughing at my awkwardness. Yes, I’m an awkward cusser.

Brian and I have no kids of our own so we have no business offering parenting advice. However, I can offer an observation. Actions speak louder than words so please be a role model to your children. You can preach against using foul language to your children but, if they grow up hearing you use foul language in everyday life and everyday conversations, chances are they’re going to follow your lead. Kids (or people in general) will often do as you do, not as you say.

They say that our attitudes, values, and beliefs form at a very early age. Corrupt your children if you must, but at least make the early years count. Wait until they’re older to start cussing around them. LOL. They will thank you for your great example later.

P.S. Thank you, mom and dad, for not teaching me to cuss.

I’m Talented at Being Annoying

Last night I shared with Brian some of the things I’ve learned in Leadership Elite over the last few weeks. I told him that talent is more important than experience, education, and intelligence when selecting someone for a job. I told him that even the most menial jobs require talent. He didn’t buy it.

I read him some excerpts from the book that we’re reading in class, First, Break All the Rules: What the World’s Greatest Managers Do Differently (much to his dismay). He was like, “I just want to play my video games and kill stuff.” LOL. I finally left him alone but resumed our conversation this morning in the shower.

    I asked him the following questions:

  1. Is there a 4th of July in Mexico?
  2. If the doctor gave you three pills and told you to take one every half hour, how long would they last?
  3. How many species of each type of animal did Moses take into the ark?

Guess what. He got all three questions wrong. I told him that it’s not him. It’s because of his filters. Our filters are the building blocks of our talents. He was like, “Not this again!” Did I mention that he really hates it whenever I go through training?

Anyway, I did get him to agree that he has a talent for organizing things. He can bring order to the most chaotic of environments. His desk is always neat and organized. He’s even helped me clean and organize my own desk. When there isn’t an organized process for doing things, he creates one. When I look at my messy closet, I am overwhelmed; yet he can organize everything within minutes. Organization is not just something he is good at — he’s talented at it.

I thought for a moment and asked, “So what’s my talent?”

“Being annoying,” Brian replied. After I glared at him and we laughed together, he admitted, “Actually, you are talented at learning things.”

I think he’s absolutely right. It explains why I learn choreo in Zumba really quickly. It explains why I love going to school. It explains why I’m always eager to receive training and acquire new skills. It explains why I enjoy getting up early on Saturday mornings and sitting in a Spanish class that I’m not even enrolled in. It explains why I embrace new information rather than rejecting it. It’s not because I’m gullible or impressionable, though I am at times. It’s because I’m an empty cup ready to be filled. I’m a sponge that just wants to soak things up. I am this way because I have a talent for learning (or so we’ve concluded).

You know what excites me most about this revelation? I just learned something new about myself.

FOLLOW UP:

While I was typing this post, the doorbell rang. Brian answered the door and talked to the guy outside.

I was like, “Who was that?” Apparently it’s some guy going door to door, offering lawn care services.

“That would suck,” he said.

“What?” I asked.

“Going door to door.”

“Not if you’re talented at it!”

And that, my friends, is the reason why talent is important when hiring someone to do a job.

National Sales Meeting 2013

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The week of National Sales Meeting is my most dreaded part of the year because it’s a week when Brian spends all his waking moments at the hotel where their work convention is held. He’d often leave at 6 AM and not be home until 11 PM. As if the long hours apart aren’t bad enough, I actually have to drive myself around and pump my own gas. Having to fend for myself gives me a taste of what it would be like to be single. Not that much fun. I’m so glad I have Brian. And, I’m so glad that NSM only lasts a week. Blech.

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There are some good things about NSM, though. It means I get to see our Latin American friends, brief as it may be.

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Tonight we had a wonderful dinner at Wasabi, one of our favorite restaurants. Brian thought he wouldn’t be able to join us at first. I picked up Toby and Jorge and the three of us were finishing the last of our starters (we got deep-fried vegetable and chicken dumplings and crab cakes and a rice crispy, which isn’t pictured but it’s Jorge’s favorite at Wasabi) when Brian arrived. Apparently, things were under control at the IT bunker at the hotel and his bosses could spare him. Thank you, Jesse and Justin!

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We also got a couple of orders of the shrimp tempura crazy roll, which is one of our favorite rolls at Wasabi. That’s what we always get. I did get to try something new this time. Toby ordered the BSCR. I think that the acronym stands for baked scallop crab roll. It was delicious. Even Brian, who doesn’t usually eat scallops, liked it.

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Wasabi Sushi Bar- Down Town Location on Urbanspoon

I’m glad that I got to try it. There are several things on the menu that we still haven’t tried yet. I’m sure they’re all really good. We’ve yet to order anything at Wasabi that we didn’t like. It’s our favorite sushi joint in town. It seems that it’s become a favorite for Jorge and Toby too.

NSM may not be my favorite time of year, but I always enjoy seeing Brian’s friends in sales specially Toby and Jorge. Dinner with these two almost makes up for being without Brian during NSM week. Thanks for dinner, Jorge and Toby!

The Blizzard of Oz

I usually don’t mind it as much when Brian travels because I’m pretty self-sufficient. He does take good care of me, though. He makes sure that I have everything I need, including filling up Bebot’s gas tank so I don’t have to pump gas myself. I always appreciate it when he does this, but I appreciated it even more this week.

The main thing that I hate about Brian being gone is that I actually have to drive myself. I hate driving. And, of all the days that he could be gone, his trip fell on the worst week ever. Not only do I have to drive myself, but I have to drive myself in this miserable weather.

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The first time I wished Brian were here was when I tried to go to work at six o’clock this morning. He’s usually the voice of reason so, had he been here, he probably would have talked me into calling my boss before I got myself in this predicament. However, he wasn’t here; therefore, I was left to my own devices and poor judgement. So I opened the garage and looked at how much snow there was on the ground. My first instinct was that I should shovel a path for my car but we have a pretty long driveway so I talked myself out of it by rationalizing that the snow isn’t really that high.

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Anyway, I didn’t have a problem backing out of the garage. I was actually congratulating myself for saving all that time by skipping the snow shoveling part. Unfortunately, I only got as far as the end of the driveway before my car got stuck. I guess when I turned the steering wheel so my car could face the street, I ended up putting so much snow under my car that it got stuck. When I called Brian to tell him about my predicament, he said I “high centered” my car. He advised me to call his dad to see if he could help me get my car back into the garage.

When I called my father in law, he told me that it would take him a while to get to me so he suggested that I go back in the house and he would call me when he was on his way. While I was waiting, I figured I would call our friend Cory who lives just down the street from us. I was thinking that, between the three of us, we could get my car back in the garage in no time.

I don’t really like just sitting around and waiting so I decided I’m just going to start shoveling snow while I wait for them to show up. That will save us a lot of time as we won’t have to clear a path then. We’ll just need to work on getting the car unstuck. By the way, I really love our long driveway for when we have company over. However, when I had to shovel all that snow today, I didn’t love it quite as much.

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It seemed like the snow fell faster than I could shovel. I felt like I was bailing water out of the ocean. Seriously. I kept at it, though. Better than just sitting around. Anyway, I found out a bit later that neither my father in law or Cory could get to me because they couldn’t get out of their neighborhoods. I was pretty much on my own. Brian had some good advice, though. He told me to clear a path for the car and then pour some salt on the path and under the tires for traction. I was almost halfway done with the snow shoveling part so I was like, “I can do this.”

I couldn’t get my car unstuck on the first attempt. I guess I didn’t clear enough of the snow around the car and under the tires. I dug as much of the snow as I could from under the car and shoveled snow all around the car before I tried again. I still couldn’t get the car unstuck on my second attempt so I had the brilliant idea of leaving the car in drive, hopping out, and pushing it onto the driveway. I did successfully get the car to move that time, but it took off without me. You could call it an “Oh, Shit!” moment. Literally. I was yelling “Break! Break! Break” in my head except I was outside the car chasing after it. Thankfully, the car didn’t go very far because the huge snow bank I created from shoveling the driveway prevented it from going any farther. I got back in the car and tried to move backwards and forwards to straighten it out, rather than leaving it sideways into the snow bank. I could feel the car losing traction again so I didn’t try any more. I was just so relieved that Bebot was finally in my driveway and no longer out on the street in the way of other cars, which were somehow magically able to go by. I have no idea how.

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It was about eight thirty at this point and I was spent. I decided to take a break from manual labor and do some other work so fired up my work laptop and connected to the VPN. I figured I would work some, then make lunch (carb up for more snow shoveling), then shovel more snow, and finally drive Bebot back into the garage.

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It turned out to be a good plan because the snow let up about that time. The path that I had cleared stayed pretty clear so, for the most part, I just had to shovel snow around the car. I’m so glad we had that salt in the garage. It came in handy today. I had no problems getting the car back into the garage after lunch. I’m so glad I did too because, had I waited until later, it would have posed a bigger challenge. Shortly after I got the car back in the garage, the snow started coming down again and more ferociously than ever.

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Anyway, I was so proud of myself for getting my car unstuck and shoveling my despicably long driveway all by my lonesome. Brian thinks I’m this helpless little girl so he was quite impressed. I was worn out, though. I had snot running down my face and my fingers were numb the entire time. But, hey, I did it. Now, let’s hope I don’t have to do it all over again tomorrow.

P.S. I really, really missed Brian today more than ever. It was miserable shoveling snow by myself. With him here, it would have been fun at least. Everything is always more fun when he’s around.

P.P.S. Brian told me that I he was relieved that I didn’t trip while pushing the car and get dragged under it. I had to explain to him that I was pushing the car from the trunk so I was completely outside of it. Thus, when it took off without me, I couldn’t get back in. I guess I was supposed to push the car from the driver’s side (and not from the trunk like I was doing) so that I could jump back in the car and steer as soon as it started going. I don’t know that I would have had enough leverage pushing that way, though. And, there’s only one of me. Someone had to push the car; that meant I needed to get out. Also, if I did it the way that Brian imagined then there was a chance that I could have tripped and gotten run over by the car. As foolish as my method seems, in hindsight, I think that it was actually far safer. The car couldn’t run me over because it was taking off away from me. LOL.

Welcome to Corks Bar

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Because Brian and I are uber nerds, we decided to name our basement bar. We couldn’t figure out what to call it and we just got a cork cage for our wine corks the other day so Brian suggested we call the bar Corks. I thought he said Quarks at first like the bar in Star Trek, but he clarified and said Corks as in wine corks. I immediately loved it. Ya’ll know how much I love word games so the fact that these two names are homonyms is right up my alley.

So welcome to Corks Bar everyone! There’s never any cover and there’s always something to drink. No guarantees on the availability of beer, but we can guarantee that there will always be House Wine.

Brian Actually Fell UP the Stairs

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If Brian kills himself in the stairs, I would not be the least bit surprised. He actually fell UP the steps last night. Yes. He fell on his ass while going up the steps. Thank heavens he didn’t break the wine glasses! LOL.

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